THE STUDY OF SATISFACTION OF AGED PEOPLE WITH THE GUALITY OF HEALSE CARE AND NEED IN MEDICO-SOCIAL SERVICE

Abstract

Resume. During the sociological research in Almaty city (1440 respondents) and Almaty region (1592 respondents) satisfaction of elderly people of the quality health care has been studied.
It was found that “bad” health is more common in Almaty (12.4%) than in rural areas (6.4%). In most cases, 55.6% and 59.4% of respondents said that their health condition is “satisfactory” and only 1/3 of the respondents is “good” and “excellent.”
Not satisfied with the quality of medical care in the last year were 51.8% of the urban population and 24.4% of the rural population. In thstructure of the main reasons for dissatisfaction: negligence of medical staff (26.6% and 19.8%), long queues (37.4% and 33.8%), rude medical staff (17.1% and 6.8%, respectively).
The authors concluded that the distribution of gerontological and geriatric care to the population - is a cross-sectoral and interdisciplinary problem requiring comprehensive solutions not only in the field of prevention, diagnosis, treatment and rehabilitation of elderly persons as well as social and psychological support.